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The Resource Customer service training 101 : quick and easy techniques that get great results, Renée Evenson

Customer service training 101 : quick and easy techniques that get great results, Renée Evenson

Label
Customer service training 101 : quick and easy techniques that get great results
Title
Customer service training 101
Title remainder
quick and easy techniques that get great results
Statement of responsibility
Renée Evenson
Creator
Contributor
Narrator
Subject
Genre
Language
eng
Summary
Good customer service is a given for any company that wants to survive in an ultra-competitive business landscape. But the truly dominant companies in any industry have taken their service programs to new heights, providing truly exceptional customer experiences that build loyalty, create genuine relationships, and generate unparalleled word-of-mouth marketing. How do they do it? How can you do it? Customer Service Training 101 shows you how to equip your entire service team with the critical information and powerful techniques they need to handle both everyday service functions and extraordinary circumstances. Filled with step-by-step, interactive lessons that you can customize to fit your team's needs and learning styles, this superpractical guide shows how to ensure that service representatives always: Involving your entire team by personalizing specific service scenarios enables you to teach and reinforce precise, repeatable techniques that work to enhance positive, customer-focused attitudes. Use the discussion topics and key points summaries in each chapter for follow-up. Designed for immediate use in any customer service environment, Customer Service Training 101 provides the very best proven service strategies, saving you the time, energy, and expense of building or rebuilding a complete training program from scratch. If you think that knowledgeable, confident, motivated, and positive service representatives will help your organization and its customers--today and well into the future--this book is for you!
Cataloging source
RECBX
http://library.link/vocab/creatorDate
1951-
http://library.link/vocab/creatorName
Evenson, Renee
Dewey number
658.3/1245
Form of composition
not applicable
Format of music
not applicable
Literary text for sound recordings
other
Music parts
not applicable
PerformerNote
Performed by Sandra Burr
http://library.link/vocab/relatedWorkOrContributorName
  • Burr, Sandra
  • Brilliance Audio (Firm)
  • Recorded Books, Inc
http://library.link/vocab/subjectName
  • Customer services
  • Customer relations
  • Employees
Transposition and arrangement
not applicable
Label
Customer service training 101 : quick and easy techniques that get great results, Renée Evenson
Instantiates
Publication
Note
  • Includes index
  • Title from container
  • Compact disc
  • In container (17 cm.)
Capture and storage technique
digital storage
Carrier category
audio disc
Carrier category code
  • sd
Carrier MARC source
rdacarrier
Configuration of playback channels
unknown
Content category
spoken word
Content type code
  • spw
Content type MARC source
rdacontent
Control code
on1015327244
Dimensions
4 3/4 in.
Dimensions
4 3/4 in. or 12 cm. diameter
Edition
Third edition, unabridged.
Extent
6 audio discs (6 hr., 42 min.)
Groove width / pitch
not applicable
Isbn
9781543640694
Kind of cutting
not applicable
Kind of disc cylinder or tape
mass produced
Kind of material
plastic with metal
Media category
audio
Media MARC source
rdamedia
Media type code
  • s
Other control number
9781543640694
Other physical details
digital
Publisher number
BN12310
Special playback characteristics
digital recording
Specific material designation
sound disc
Speed
1.4m. per second (discs)
System control number
(OCoLC)1015327244
Tape configuration
not applicable
Tape width
not applicable
Label
Customer service training 101 : quick and easy techniques that get great results, Renée Evenson
Publication
Note
  • Includes index
  • Title from container
  • Compact disc
  • In container (17 cm.)
Capture and storage technique
digital storage
Carrier category
audio disc
Carrier category code
  • sd
Carrier MARC source
rdacarrier
Configuration of playback channels
unknown
Content category
spoken word
Content type code
  • spw
Content type MARC source
rdacontent
Control code
on1015327244
Dimensions
4 3/4 in.
Dimensions
4 3/4 in. or 12 cm. diameter
Edition
Third edition, unabridged.
Extent
6 audio discs (6 hr., 42 min.)
Groove width / pitch
not applicable
Isbn
9781543640694
Kind of cutting
not applicable
Kind of disc cylinder or tape
mass produced
Kind of material
plastic with metal
Media category
audio
Media MARC source
rdamedia
Media type code
  • s
Other control number
9781543640694
Other physical details
digital
Publisher number
BN12310
Special playback characteristics
digital recording
Specific material designation
sound disc
Speed
1.4m. per second (discs)
System control number
(OCoLC)1015327244
Tape configuration
not applicable
Tape width
not applicable

Library Locations

    • Palisades LibraryBorrow it
      4901 V St. NW, Washington, DC, 20007, US
      38.9183989 -77.0971728
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