DC Public Library System

A good apology, four steps to make things right, Molly Howes, PhD

Classification
1
Creator
1
Content
1
Mapped to
1
Label
A good apology, four steps to make things right, Molly Howes, PhD
Language
eng
Bibliography note
Includes bibliographical references (pages 233-252) and index
Index
index present
Literary form
non fiction
Main title
A good apology
Nature of contents
bibliography
Oclc number
1123230378
Responsibility statement
Molly Howes, PhD
Sub title
four steps to make things right
Summary
"Dr. Molly Howes uses her own experiences with patients at her practice to exemplify the importance of a proper apology, and how we can all hone our technique. Learn how to craft an effective apology with this four-step model: 1. Listen to and empathize with the other person's hurt 2. Make a sincere statement of regret and acknowledge harmful actions 3. Make restitution for the pain caused 4. Prevent repetition of the injury An apology is a small-scale event between people, but it's enormously powerful. Never until now has there been a comprehensive book giving readers the tools to fix their relationships, make amends, and move forward, all through the power of a great apology"--, Provided by publisher
Table of contents
Introduction -- Apologizing is too hard to do and too important not to do -- How to apologize - What, there's more? -- Conclusion: You can make things right
Target audience
adult

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